Privacy Policy

1. Scope of This Policy

This Policy applies to personal information we process as a business about visitors to our website and our clients and prospective clients. When we build or host software for a client and process information on that client’s behalf, we act as a service provider/processor, and that client’s own privacy policy governs how the information is used.

2. Information We Collect

Information you provide to us

• Contact and identity details such as your name, email address, phone number, company name, and role;
• Project information you share when requesting a quote, booking a call, or working with us;
• Billing details processed through our third-party payment processors (we do not store full card numbers);
• Any content you send us, such as emails, messages, files, and support requests.

Information we collect automatically

• Device and usage data such as IP address, browser type, operating system, pages viewed, referring URLs, and timestamps;
• Cookies and similar technologies used to operate the site, remember preferences, and understand usage (see “Cookies” below).

Information from third parties

We may receive information from analytics providers, advertising partners, and platforms you connect to us (for example, scheduling, email, or CRM tools), as well as publicly available sources.

3. How We Use Your Information

We use personal information to:

• Provide, operate, maintain, and improve our website and Services;
• Respond to inquiries, prepare estimates, and deliver projects and support;
• Process payments and manage our contracts and accounts;
• Send administrative messages and, where permitted, marketing communications you may opt out of;
• Analyze usage to improve performance, security, and user experience;
• Detect, prevent, and address fraud, abuse, and security issues; and
• Comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing

Where required by applicable law (such as for individuals in certain jurisdictions), we rely on the following legal bases: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving our business; and compliance with legal obligations.

5. How We Share Information

We do not sell your personal information for money. We share information only as described here:

• Service providers and vendors that perform services for us (for example, hosting, analytics, payment processing, email delivery, and scheduling), under contracts that limit their use of the information;
• Platforms you ask us to integrate with, at your direction;
• Legal and safety purposes, when we believe disclosure is reasonably necessary to comply with law, enforce our agreements, or protect rights, property, or safety;
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Some sharing for analytics or advertising may be considered a “sale” or “sharing” of personal information under certain U.S. state laws. See “Your U.S. State Privacy Rights” below for how to opt out.

6. Cookies & Tracking Technologies

We and our providers use cookies, pixels, and similar technologies to operate the site, remember your preferences, measure traffic, and understand how the site is used. You can control cookies through your browser settings and, where offered, through any cookie banner or preference tool on our site. Disabling some cookies may affect site functionality.

Depending on your browser, you may send a Global Privacy Control (GPC) signal; where required by law, we treat a recognized GPC signal as a request to opt out of “sale”/“sharing” for that browser or device.

7. Data Retention

We retain personal information for as long as needed to provide the Services, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it using reasonable measures.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices & Rights

Depending on where you live and subject to legal limits, you may have rights to:

• Access the personal information we hold about you and obtain a copy;
• Correct inaccurate personal information;
• Delete your personal information;
• Opt out of marketing communications (use the unsubscribe link or contact us);
• Opt out of the “sale” or “sharing” of personal information and of targeted advertising; and
• Not receive discriminatory treatment for exercising your rights.

To exercise a right, contact us using the details below. We will verify your request as required by law and respond within the applicable timeframe. You may use an authorized agent where permitted.

If you are located in Canada, you also have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access and correct your personal information and to withdraw consent, subject to legal and contractual restrictions. You may also contact the Office of the Privacy Commissioner of Canada about a concern.

10. Your U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you may have the specific rights described above, including the right to access, correct, delete, and obtain a portable copy of your personal information, and to opt out of targeted advertising and any “sale” or “sharing” of personal information.

California residents: under the CCPA/CPRA, you also have the right to know the categories of personal information collected, the purposes for collection, and the categories of third parties to whom it is disclosed, and the right not to be discriminated against for exercising your rights. We do not knowingly sell the personal information of consumers. To exercise California rights, including any “Do Not Sell or Share My Personal Information” request, contact us at muhammad@krowsoft.com. California’s “Shine the Light” law may also allow you to request information about disclosures to third parties for their direct marketing.

11. Children’s Privacy

Our website and Services are intended for businesses and individuals who are at least 18 years old and are not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

12. International Users & Data Transfers

We operate internationally and serve clients around the world. Your information may be processed and stored in the United States, Canada, or other countries that may have different data-protection laws than your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers. By using the Services, you understand your information may be transferred to such locations.

13. Marketing Communications

We may send you marketing emails about our services where permitted by law. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us. We will still send you non-promotional, transactional messages about active projects, accounts, and security. We honor applicable anti-spam laws, including the U.S. CAN-SPAM Act and Canada’s Anti-Spam Legislation (CASL).

14. Third-Party Links & Services

Our website and Services may link to or rely on third-party websites and services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Policy from time to time. We will post the updated version here and revise the “Last updated” date, and, where required by law, provide additional notice. Your continued use of the website or Services after the changes take effect constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at muhammad@krowsoft.com, by phone at +1 647 394 7851, or by mail to Krowsoft, Canada.